Animal Services Division

KC Pet Project’s Animal Services Division: Creating a safe and humane Kansas City by improving community services and efficiencies.

On September 1, 2020, KC Pet Project began a transition period to work alongside current KCMO Animal Health and Public Safety Officers and will assume operations of all Animal Services for Kansas City, MO on December 1, 2020.

KC Pet Project is working with a transition team comprised of the top experts in the animal control field along with officers from other Kansas City metro cities and law enforcement officials. We are currently hiring for animal services officers and support staff who will all work out of the new Kansas City Campus for Animal Care. Positions will be available for manager-level, animal services offices, and dispatch specialists.

KC Pet Project’s Animal Services Division will be focused on enhancing public safety and finding efficiencies in these services. Officers will be embedded in the communities they serve to be resources to the residents in those areas, providing support and education.  They will be focused on enforcing animal cruelty and neglect laws while upholding animal ordinances. Officers will be trained and certified by the National Animal Care and Control Association (NACA) and will have continuing education each year.

The mission of KC Pet Project’s Animal Services Division is to create a safe and humane Kansas City by improving community services and efficiencies. KC Pet Project is also participating in a national pilot program with 17 other organizations called Human Animal Support Services (HASS) where animal protection services and public safety is a key element of this program.

Improving Efficiency Through Combined Services 

  • Combining sheltering and field services improves efficiency, service, and quality of care
  • Animal sheltering and animal services will be combined at Kansas City Campus for Animal Care
  • Continuity and consistency in communication
  • Cross-training staff from sheltering departments
  • Case management – from submission of report through disposition

Staff Training and Leadership Credentials for Animal Services Staff

  • Formal classroom and on-the-job training
  • National Animal Control and Humane Officer Training (Attended May 2019)
  • National Conference training and Maddie’s Fund Apprenticeships
  • Post-conference training meetings with all staff
  • Annual follow-up training

A Focus on Education in our Community

  • Field Resolution and providing resources at the time like adequate shelter, food pantry information, etc.
  • Field Contact – providing licensing or microchipping in the field
  • Notices to correct instead of automatically impounding and offering solutions
  • Community events – vaccination/wellness clinics, spay/neuter clinics, humane education classes held at Kansas City Campus for Animal Care

Compliance and Enforcement

  • As the 2017 audit emphasized, current enforcement-only approach is ineffective and outdated method of animal care and control.
  • KC Pet Project’s approach is to use progressive methods of creating a safe and humane community through owner education, community outreach, and follow-up on each call for service.
  • Emphasis on reuniting pets in the field instead of impoundment
  • We favor compliance over enforcement and impoundment when only truly necessary
  • Our focus is to ensure that residents are in compliance with the code by responding to calls, issuing notices to correct or warnings, exploring solutions with pet owners to achieve compliance before disposition of a case in municipal court, impounding animals if needed, issuing citations and summons for violations, preparing detailed reports and investigative forms for the prosecution of violations, and attending court when necessary.
  • Will work alongside other animal welfare organizations to provide resources and solutions to pet owners in Kansas City


  • KC Pet Project is a data driven organization.
  • We will identify key performance measures and will issue monthly reports.
  • Transparency in our reporting will be key with statistics, stories and other notable information.
  • Licensing data will be tracked through PetData and PetPoint.
  • We will work with the media to share important information, stories and the work that KCPP Animal Services is doing to better our community.
  • Our goal is to improve customer and citizen satisfaction in this service

A New Plan for Dispatch

  • We will have highly trained staff that can help with resolutions over the phone instead of automatically sending officers out in the field.
  • Able to provide resources like social media, NextDoor, etc. as a solution to returning the pet back home.

More information to come regarding our new Animal Services Division.