Careers

Lead Shelter Veterinarian

Title: Lead Shelter Veterinarian
Reports to: Director of Shelter Operations
Category: Exempt
Position: Full Time, 40+ hours a week, including one weekend day per week and some holidays
Supervises: Shelter Veterinarians (direct supervision), Veterinary Clinic Manager and Technicians (indirect supervision)

Duties and Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides lead direction to other doctors and technicians responsible for following prescribed treatment and maintaining treatment records for animals brought to the shelter; ensures that the highest level of service and care are provided and that changes in animals’ conditions are recorded.

• Assists in the development and implementation of goals, policies, and procedures for the clinic; recommends changes in procedures as needed.

• Provides preventative treatments for infections, disease prevention and control, general health, parasite diagnosis and treatment, behavioral evaluations and modification, and dietary evaluations.

• Examines animals, evaluates animals’ health and performs veterinary medical and surgical procedures including vaccinations, prescribing and administering of medications, anti-parasite treatments, tests and lab work for infection, cruelty exams, necropsy, and specialty surgery.

• Performs surgical sterilization of dogs, cats and rabbits, including pediatric and high volume spay/neuter.

• Performs in-house inspections (Capacity for Care rounds) with shelter staff.

• Performs all necessary euthanasia according to established protocol.

• Establishes and maintains accurate medical records and drug use logs to standards of veterinary and sheltering practices; ensures that records are in order and complete.

• Ensures that all state and federal laws, state regulations, accepted standards, the practice of veterinary medicine, drug control, and animal care and handling are adhered to.

• Maintains up-to-date knowledge of shelter animal health protocols, surgical procedures and companion animal health issues, and efficient/effective/economical ways to save more lives.

• Builds effective relationships through positive interaction and communication with the community, volunteers and staff. Promotes positive relationships with volunteers, works well with staff and volunteers in the clinic, and requires all clinic staff to utilize, appreciate, and welcome volunteer support.

Additional Tasks and Responsibilities

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

• Assists in monitoring inventory and ordering of medical supplies and pharmaceuticals. Makes recommendations for medications and supplies that are within budget guidelines and suggests ways to save money in the veterinary clinic to help us save more animals.

Minimum Training and Experience Required to Perform Essential Job Functions:

Doctor of Veterinary Medicine degree from an accredited college or university and a minimum of 5 years of professional veterinary medical experience, preferably in an animal shelter setting.

Possession of a current license to practice veterinary medicine in Missouri is required. A license in the state of Kansas is preferred, but not required.

Environmental Adaptability

• Ability to work under often unsafe and uncomfortable conditions where exposure to environmental factors such as temperature variations, odors, toxic agents, violence, noise, wetness, and disease can cause discomfort and where there is a risk of injury.

• Tasks involve the ability to exert moderate but not constant physical effort, typically involving some combination of stooping, kneeling, crouching, and lifting, carrying objects and animals of moderate weight.

Knowledge/Abilities Required to Perform Essential Job Functions

• Ability to perform mid-level data analysis including the ability to audit, deduce, assess, conclude and appraise. Requires discretion in determining and referencing such to established criteria to define consequences and develop alternatives.

• Ability to provide technical and functional supervision, including scheduling, approving time off, providing technical training, and providing employee feedback.

• Ability to utilize a variety of advisory data and information such regulations, animal medical certificates, treatment/medical records, lab results, veterinary medicine manuals and textbooks, and general operating manuals.

• Ability to communicate orally and in writing with pet owners, staff, volunteers, the general public and animal control officers.

• Ability to apply principles of influence such as supervision, managing, leading, teaching, directing, planning, coordinating and controlling. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

• Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable.

• Knowledge of the principles and practices of veterinary medicine; especially as it relates to shelter medicine, the most current veterinary practice and techniques relating to the treatment of injured and ill animals, and animal diseases and their prevention, control and eradication.

• Knowledge of shelter animal health protocols, surgical procedures and companion animal health issues.

• Knowledge of Federal, County, State, City and local animal health laws and regulations, ASV guidelines, and AAHA certification requirements.

• Other duties as assigned.

Veterinary Technician

Title: Veterinary Technician
Department: Veterinary Clinic Services
Reports to: Manager of Veterinary Clinic Services
Category: Non-Exempt
Supervises: N/A

Responsible for performing the traditional duties of a veterinary technician which may include animal restraint, wound care, administration of treatments, preparing animals for surgery, assisting veterinarians with procedures and surgery, assisting with euthanasia, preparing medical instruments, entering information into medical records, working under the direction of a veterinarian, and maintaining the facility in a clean and orderly manner and in compliance with all state and federal laws.

Job Description:
• Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner
• Assists the veterinarians on a daily basis with preparing surgery patients, health assessments, and treatments of animals
• Assist in medical rounds with Shelter Veterinarians or identifying animals that need to be seen by a Shelter Veterinarian
• Administer medications to both cats and dogs in accordance with veterinarian’s prescribed doses and ensure all treatment protocols prescribed for sick/injured animals are performed timely, safely, and humanely
• Responsible for following best practices for sanitation protocols in all veterinary clinic and isolation areas to reduce/eliminate disease transmission
• Input all medical notes, health assessments, vaccinations, surgeries, treatments, etc., into PetPoint
• Provides support for other departments, such as Intake, Foster, Placement & Transport, or Adoptions by assisting as needed for vaccinations, deworming, blood draws, etc.
• Prepares and sanitizes surgical instruments/packs each day to ensure packs are ready for use the following day
• Assists with discharging animals to the public post-surgery or following up with sick pet appointments, explaining any medical issues, medications, after care instructions, etc.
• Ensures adequate medical supplies and medications are available and reports any shortages to Vet Clinic Manager
• Enforces and maintain KCPP safety and cleanliness, and all health and security rules and procedures
• Follows disease prevention procedures and completes cleaning of veterinary clinic areas daily and ongoing throughout the day to decrease biological risks to humans and other animals
• Care, feed, and safely handle animals to avoid injury to persons/animals
• Properly store and maintain inventory of medical supplies, including Schedule II narcotics
• Performs laboratory analysis techniques to assist Shelter Veterinarians
• Reads, understand, interpret, and apply department policies and procedures
• Prepares reports and other written materials in a logical, concise, and accurate manner
• Functions calmly in situations that require a high degree of sensitivity, tact, and diplomacy
• Communicates effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in all situations which require a high degree of sensitivity, tact and diplomacy
• Treats employees, representatives of outside agencies, volunteers, and members of the public with courtesy and respect
• Provides prompt, efficient and responsive service for all phone calls forwarded to the Vet Clinic.
• Exercises appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations
• Performs other duties as assigned

KC Pet Project Expectations of Employee:

• Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and offsite adoption centers.
• Treats animals humanely, with love and concern both on and off the job.
• Adheres to all KCPP organizational policies and procedures.
• Adheres to all KCPP safety policies and reports injuries to Director within 24 hours of injury.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public, volunteers and coworkers.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• Willing to assist in animal care and sanitation procedures for all animals in surgery areas, isolation, and TLC holding areas as needed.

Working Conditions: Work is performed at the main shelter. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting is required. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
.
Qualifications/Educational Background:

• 4 year college degree in a related field, a degree from an accredited veterinary technician school, and/or at least one year of experience in the care and handling of animals in a private veterinary clinic or animal shelter veterinary clinic is preferred.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departmen

Admissions Counselor

Position: Admissions Counselor
Department: Admissions and Intake
Reports To: Manager of Admissions

Position Overview:
Admissions Counselors are responsible for providing excellent customer service
to the public and utilizing safe and respectful animal handling practices when
accepting pets into the facility. The Admissions staff assists the public when it is
necessary to surrender or relinquish an animal, admit a found animal, or reclaim
an owned pet.

Duties and Daily Responsibilities:
Represents the Kansas City Pet Project in a professional, polite and
enthusiastic manner.
Solicits tax deductible financial donations from guests and assists with
acknowledging and putting away in-kind donations.
Educates potential adopters on responsible animal guardianship, animal
care and local animal control ordinances.
Respond to requests relating to surrendering/relinquishing a pet via phone
and email correspondence respectfully and compassionately.
Maintain detailed records regarding animal history at KC Pet Project as
well as pertinent owner information, state and city forms, kennel cards,
and documents related to Animal Control.
Ensure that each animal is scheduled for intake vaccines and pertinent
medical tests in a timely manner, relaying any abnormal medical or
behavioral concerns to department manager and clinic staff.
Schedule owner relinquishment appointments and when appropriate,
connect owners with resources that promote and assist with pet retention.
Treats animals humanely, with love and concern both on and off the job,
and transmit these values to others.
Adheres to all KCPP organizational policies and procedures.
Makes a good appearance, positive attitude, and have the ability to deal
tactfully and effectively with the public.
Can lift up to 50 lbs. long periods of standing, bending, and intermittent
exposure to high noise levels.
Other duties as assigned

Performance Factors and Necessary Skills:
Compassionate and respectful attitude in the face of highly emotional
situations.
Willingness to understand and learn about animal behavior.
Comfort with learning/executing animal handling.
Comfort/willingness to learn how to administer medication, vaccines, and
other necessary medical exams like blood draws.
Resourcefulness and the desire to go above and beyond to help owners
retain their pets or if appropriate, create a plan for surrender that best
assists the owner and the animal.
Communication and Contact: Communicates effectively both verbally and
in writing with superiors, colleagues and individuals inside and outside of
KCPP, has tact and above average communication and customer service
skills. Must be able to maintain confidentiality and must be able to convey
a positive and professional image to the public and employees.
Attendance and Dependability: Must be able to report to work at the
scheduled time; ensure the store is ready to open on time each day, can
be depended on to complete work in a timely, accurate, and thorough
manner and is conscientious about assignments.

Working Conditions
Work is performed at the main shelter location. Potential exposure to zoonotic
diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift
up to 50 lb., long periods of standing, bending, stooping, reaching and animal
handling and restraint in an animal shelter-type setting. Able to handle all sizes
and activity levels of animals.

Qualifications/Educational Background:
-4 year college degree in a related field is preferred
At least one year of experience in a customer service/retail sales
environment is required.
One year of experience in the care and handling of animals in a shelter,
vet clinic, or boarding facility is highly desirable.
Any combination of training and experience which demonstrates
successful marketing, sales or management expertise and the knowledge
and skills necessary for this position.
Possession of a valid driver’s license and driving record acceptable to the
KCPP insurance carrier.

Please note: this job description is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.

Behavior and Enrichment Team Member

Title: Behavior and Enrichment Team Member
Department: Behavior and Enrichment
Reports to: Behavior and Enrichment Manager
Category: Non-Exempt

Job Purpose:

The role of the Behavior and Enrichment Team Member is to facilitate enrichment to animals in the care of Kansas City Pet Project to provide outlets for expression of natural behavior in order to reduce the impact of the stressful shelter environment, as well as to provide behavior assessments and develop behavior modification plans for at-risk animals to increase adoptability. Additional duties include providing behavior counseling to adopters as well as leading group classes. See below for more details.

KC Pet Project Expectations of Employee:

• Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
• Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
• Adheres to all KCPP organizational policies and procedures.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Participates in meetings with other KCPP personnel and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its lifesaving objectives.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• A willingness and enthusiasm for a continued state of learning in regards to Animal Welfare.

Essential Duties and Responsibilities:

• Represent KC Pet Project in a professional, polite and enthusiastic manner.
• Displays exceptional levels of care and handling and an enriching environment for shelter dogs.
• Maintain KCPP’s safe handling protocols.
• Ensure adherence to the LIMA (Least Invasive Minimally Aversive) philosophy to handling and training.
• Participate in/lead the daily playgroup enrichment program.
• Participate in the execution of enrichment and arousal management programs.
• Participate in daily evaluation of dogs for correct pathway placement.
• Lead training classes.
• Create and implement behavior modification protocols for dogs with behavior challenges and provide ongoing evaluation of progress.
• Handle and restrain dog with handling sensitivities to assist medical staff in proving medical treatment when needed.
• Participate in decision making process for end-of-life consideration for dogs.
• Provide pre-adoption and post-adoption behavior counseling to potential adopters of dogs with behavior concerns (shy/fearful; jumpy/mouthy, resource guarding, etc.)
• Train and provide on-going support to volunteers that are assisting with behavior and enrichment programs.
• Maintain daily record keeping for dogs handled.
• Adhere to Missouri Department of Agriculture policies and actively work to maintain compliance.
• Perform other duties as assigned.

Working Conditions: Most functions will be performed at the KC Pet Project Main Shelter location. Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching, animal handling, and restraint in an animal shelter-type setting. Exposure to animals of all sizes and temperament.

Performance Factors and Necessary Skills:

• Ability to handle dogs of various social categories.
• Strong written and verbal communication skills.
• Strong organizational and analytical skills; being able to make decisions in an environment of competing priorities.
• Willingness to learn new things and be open to ideas.
• Ability to adjust to a changing population and conform to seasonal spikes in intake.
• Work with a multitude of personalities and working styles in the Staff, Volunteers, and Public
• Basic Computer Literacy (Microsoft Office, ability to learn PetPoint Database system, etc.).
• Ability to retain professional composure and multitask in a fast-paced, reactive environment.
• Excellent time management ability; able to juggle multiple deadlines and contradictory projects.

Qualifications/Educational Background:

• Training and experience which demonstrate successful dog handling skills, training, and behavior knowledge.
• Certification from IAABC, CCPDT, KPA, or other relevant animal behavior certifying organization, degree in animal behavior or other appropriate secondary education degree, or 1+ years of work in dog training/behavior fields preferred but not required.
• Exceptional customer service ability
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

Time Required: 40+ hours a week, including 1 weekend shift. Some Holidays required.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Vet Clinic Administrative Assistant

Vet Clinic Administrative Assistant
Job Description

Supervisor: Clinic Manager
Supervises: None

The purpose of the clinic admin position is to:

• Provide excellent customer service to adopters and outside agencies by phone, email and in person.
• Serve as a clinic point person for main shelter staff and off-site centers by phone, radio, Facebook and in person.
• Coordinate the HW treatment for all in-shelter and post adoption HW positive dogs.
• Coordinate the completion of Cruelty Exam Forms and ensure medical examination happens in a timely manner.
• Conduct a monthly med treatment audit and schedule any missed or delayed treatments.
• Keeps clinic stocked with supply of forms and signs for everyday use in clinic.
• Assist in the clinic workflow by filling prescriptions and preparing daily fecal samples for Antech and assisting as needed.

Customer Service
• Answer clinic phone, schedule appointments, contact fosters concerning results of fecal and blood samples.
• Monitor the KCPP phone call spreadsheet and update as clinic calls are completed.
• Answer clinic door and direct flow of scheduled appointments for post adoption services. (Fill out med notes, take them to the treatment room, advise vet that they are here, assist with flow of appointments and fill meds or schedule additional appointments as necessary.
• Answer radio, phone and monitor Facebook posts for communication from KCPP staff. Reply to staff with resolutions.
• Make surgery and HW treatment reminder calls to adopters and fosters.
• Make calls to reschedule no show vet clinic appointments and provide follow thru to ensure these appointments are completed.
• Speak with adopters picking up after HW treatment, provide after treatment sheet and go over information. Schedule the next HW appointment.
• Provide post surgery conversation with adopters picking up in the afternoon, give instruction sheet, meds and cone as needed.

Project Coordination
• Run cruelty report on a daily basis. Fill out cruelty exam forms and ensure that the medical examination is completed in a timely basis. Work with KCPP staff involved in cruelty cases by providing copies of completed forms and information as needed.
• Run daily inventory reports for Iso/Hos/Sx kennels and maintain kennel cards with correct information. Write up animals for a recheck exam when medications are complete. Notify appropriate departments when animals have completed stray hold.
• Conduct a monthly medical Audit by running report for missing or delayed treatments. Investigate cases to determine what next steps are and schedule exams or treatments.
• Coordinate the ongoing HW treatment for both in-house and adopted HW positive dogs. Maintain a file system for each case, run reports to keep appointments on track and schedule.

Assisting in clinic workflow
• Fill prescriptions as needed.
• Print and stock med concern forms, med note forms, all different clinic forms and kennel signs on a daily basis.
• Scan completed med notes and send them to Gmail account. Notify clinic staff that they have been sent by posting on Facebook.
• Greet clinic volunteers and show them tasks they can complete.
• As needed, assist clinic animal caretaker in returning dogs to kennel after surgery.
• Assist in closing by sweeping and moping all the floors in the clinic. Assist with any kennel cleaning or other duties as necessary.
• Take Antech samples out to the pickup box on front gate. On Saturdays prepare samples at Noon for pick up at 1:00.

Zona Rosa Pet Adoption & Customer Service Representative

Title: Zona Rosa Pet Adoption & Customer Service Representative
Department: Operations
Reports to: Zona Rosa Pet Adoption Center Manager
Category: Hourly
Supervises: N/A

Job Purpose:

Perform all job responsibilities associated with day-to-day operations of the Zona Rosa Pet Adoption Center, including animal care, cash handling, retail merchandising, etc. Ensure the constant humane care and handling of all animals. Responsible for providing and maintaining excellent customer service in our pet adoption center and working as a team with other staff members and volunteers.

KC Pet Project Expectations of Employee:

 Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner.
 Provides welcoming service by greeting and assisting guests, and responding to guest inquiries to ensure excellent levels of customer service are maintained at all times, including in-person and telephone client service. Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
 Performs daily animal care, cleaning, feeding, medicating, interviewing potential adopters, and/or assists with transports to offsite boarding facilities.
 Educates potential adopters on responsible animal guardianship, animal care and local animal control ordinances.
 Conducts animal adoption interviews and assists/educates new adopters on topics such as basic animal behavior, positive training methods, vaccinations, microchips and other medical information and paperwork that needs to be covered with clients.
 Completes animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate in PetPoint, and schedules animals for surgery or veterinary appointments as needed.
 Solicits tax deductible financial donations from guests and assists with acknowledging and putting away in-kind donations.
 Responsible for daily cash handling, credit card transactions, retail center merchandising, pricing, and inventory restocking and letting appropriate personnel know when inventory levels are low.
 Responsible for actively engaging customers to increase donations and merchandise sales at our adoption center location and/or special events to help reach revenue goals and ensure new adopters have the necessary items they need for their new pets.
 Identifies any animal health problems and refer to management for proper care and treatment.
 Follows KCPP safety and cleanliness protocols and all health and security rules.
 Follows disease control procedures and completes cleaning of public areas daily and ongoing throughout the day to decrease biological risks to humans and other animals.
 Organize and maintain all materials necessary for adoptions of animals, including but not limited to applications, contracts, vaccination and rabies certificates, office supplies, and educational and promotional materials.
 Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
 Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
 Adheres to all KCPP organizational policies and procedures.
 Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
 Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
 May be required to drive shelter’s vehicle in performance of shelter business.
 Perform other duties as assigned.

Working Conditions: Work is performed at the Zona Rosa Pet Adoption & Retail Center. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
.
Qualifications/Educational Background:

• 4 year college degree in a related field is preferred
• At least one year of experience in a customer service/retail sales environment is required.
• One year of experience in the care and handling of animals in a shelter, vet clinic, or boarding facility is highly desirable.
• Any combination of training and experience which demonstrates successful marketing, sales or management expertise and the knowledge and skills necessary for this position.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Petco Pet Adoption and Customer Service Representative

Title: Petco Pet Adoption and Customer Service Representative
Department: Lifesaving Programs
Reports to: Petco Pet Adoption Center Manager
Category: Hourly
Supervises: N/A

Job Purpose:

Perform all job responsibilities associated with day-to-day operations of the Petco Pet Adoption Center, including animal care, cash handling, retail merchandising, etc. Ensure the constant humane care and handling of all animals. Responsible for providing and maintaining excellent customer service in our pet adoption center and working as a team with other staff members and volunteers.

KC Pet Project Expectations of Employee:

-Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner.
-Provides welcoming service by greeting and assisting guests, and responding to guest inquiries to ensure excellent levels of customer service are maintained at all times, including in-person and telephone client service. Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
-Performs daily animal care, cleaning, feeding, medicating, interviewing potential adopters, and/or assists with transports to offsite boarding facilities.
-Educates potential adopters on responsible animal guardianship, animal care and local animal control ordinances.
-Conducts animal adoption interviews and assists/educates new adopters on topics such as basic animal behavior, positive training methods, vaccinations, microchips and other medical information and paperwork that needs to be covered with clients.
-Completes animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate in PetPoint, and schedules animals for surgery or veterinary appointments as needed.
-Solicits tax deductible financial donations from guests and assists with acknowledging and putting away in-kind donations.
-Responsible for daily cash handling, credit card transactions, retail center merchandising, pricing, and inventory restocking and letting appropriate personnel know when inventory levels are low.
-Responsible for actively engaging customers to increase donations and merchandise sales at our adoption center location and/or special events to help reach revenue goals and ensure new adopters have the necessary items they need for their new pets.
-Identifies any animal health problems and refer to management for proper care and treatment.
-Follows KCPP safety and cleanliness protocols and all health and security rules.
-Follows disease control procedures and completes cleaning of public areas daily and ongoing throughout the day to decrease biological risks to humans and other animals.
-Organize and maintain all materials necessary for adoptions of animals, including but not limited to applications, contracts, vaccination and rabies certificates, office supplies, and educational and promotional materials.
-Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
-Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
-Adheres to all KCPP organizational policies and procedures.
-Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
-Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
-May be required to drive shelter’s vehicle in performance of shelter business.
-Perform other duties as assigned.

Working Conditions: Work is performed at the Petco Pet Adoption Center. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.

Qualifications/Educational Background:

• 4 year college degree in a related field is preferred
• At least one year of experience in a customer service/retail sales environment is required.
• One year of experience in the care and handling of animals in a shelter, vet clinic, or boarding facility is highly desirable.
• Any combination of training and experience which demonstrates successful marketing, sales or management expertise and the knowledge and skills necessary for this position.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Director of Development

Title: Director of Development
Department: Marketing & Development
Reports to: CEO/Executive Director
Category: Exempt
Supervises: Donor Support Specialist (PT)
Commitment: This position will be responsible for the fundraising and donor activities to raise awareness and financial support for KC Pet Project. The Director of Development is accountable for the identification, cultivation, solicitation, and stewardship of donors through personal contact, direct mail, fundraising events, foundations and grant writing, planned giving, monthly giving, matching gift campaigns, solicitation of corporate gifts, donor acknowledgement and management of donor records.
Responsibilities:
• Cultivate existing and new donor relationships
• Works closely with the CEO/Executive Director and Board of Directors to successfully implement appeals for major and planned gifts
• Develop and execute yearly grant program, assist CEO/Executive Director in writing grants and grant reports
• Oversee management of the donor database through Donor Perfect software
• Develop and support opportunities for fundraising events and third party fundraisers
• Solicit and cultivate sponsors for major fundraising events
• Ensure thank you letters, end-of-year reporting, donor acknowledgement are timely, etc.
• Regularly set meetings and visits with new and existing donors
• Work with volunteers, fosters, staff, and supporters on donation drives (online and in-kind donations)
• Assists CEO/Executive Director in capital campaign and endowment efforts
• Implement new fundraising programs through donation system
• Submit and manage to approved department budgets for fundraising goals and expenses
Qualifications:
• Bachelor’s degree from an accredited college or university
• Minimum three years related experience in fundraising and donor solicitation and event management; with demonstrated success in the areas of major donor development, planned giving
• Exceptional level of customer service and interpersonal skills
• Excellent organizational and time management skills
• Proficient in Microsoft Office applications; knowledge of Donor Perfect database a plus
• Creativity and willingness to try new approaches and receive constructive feedback
• Self-starter with leadership abilities who is able to work well independently
• Must be able to work in a crowded, busy environment under a variety of conditions
• Able to work as a team with the KC Pet Project staff, volunteers and Board of Directors

KC Pet Project is a nonprofit organization that operates the Kansas City, MO animal shelter, caring for more than 10,000 pets a year. We are the largest No Kill shelter in Kansas City and the 3rd largest, open-admission, No Kill shelter in the United States.

No phone calls please. Resumes and cover letters may be sent to Teresa Johnson at Teresa.Johnson@kcmo.org.

Canine Care Team

KC Pet Project is seeking motivated, hardworking team members that are self-starters for our Canine Adoptions Team. We are looking for people interested in working with our dogs and the public to make good adoption matches.
Responsibilities include handling and caring for dogs of all sizes and temperaments, providing excellent customer service to the public looking for new pets to adopt and completing the adoption process. Duties also involve retail sales of pet products.
Since this position entails working with dogs – candidates must be able to lift 50 lbs. and work in heat and cold. Must enjoy being a part of a team and willing to work hard making a difference for homeless pets in Kansas City.
This is a very busy, high volume open admission shelter caring for over 10,000 animals a year. Applicants may be asked to do an on-site working interview as part of their interview process.
No phone calls please. Please send your resume and information detailing why you feel your past work experience and work ethic would make you a great candidate for this position.
25 – 30 hours per week and may include one or both weekend days. Please include your availability and shift preferred.

Feline Care Team

KC Pet Project (operating the KCMO Animal Shelter) is seeking energetic, hardworking team members for our Feline Care Team.

Responsibilities include handling cats of all sizes and temperaments, feeding cats, cleaning kennels, providing excellent customer service to the public looking for new pets to adopt and completing the adoption process. This position also includes retail sales of pet products and donation asks.

This position entails hands on work with cats – candidates must be physically able to comfortably lift 50 lbs and work in heat and cold. Must enjoy being a part of a team and willing to work hard to make difference for homeless pets in Kansas City.

This is a very busy, high volume open admission shelter caring for over 10,000 animals a year. Applicants may be asked to do an on-site working interview as part of their interview process.

No phone calls please. Please send your resume and information detailing why you feel your past work experience and work ethic would make you a great candidate for this position.

KC Pet Project is the largest No Kill shelter in Kansas City and is the 3rd largest open admission, No Kill animal shelter in the United States.

Join our lifesaving team! We are currently hiring for a number of positions at our locations around the metro area.