contactkcpp@kcmo.org 816-513-9821

Main Shelter: 4400 Raytown Rd. Kansas City, MO

Zona Rosa: 7351 NW 87th Terr. Kansas City, MO

Petco: 11620 W. 95th St. Overland Park, KS

Careers

Customer Service and Pet Adoptions Team

Title: Customer Service & Pet Adoptions Team – Main Shelter
Department: Adoptions
Reports to: Director of Shelter Operations
Category: Hourly
Supervises: N/A

Job Purpose:

Perform all job responsibilities associated with day-to-day operations KC Pet Project’s Main Shelter location, including adoptions, customer transactions, animal handling, cash handling, retail merchandising, etc. Responsible for providing and maintaining excellent customer service in our pet adoption center and working as a team with other staff members and volunteers.

KC Pet Project Expectations of Employee:

 Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner.
 Provides welcoming service by greeting and assisting guests, and responding to guest inquiries to ensure excellent levels of customer service are maintained at all times, including in-person and telephone client service. Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
 Educates potential adopters on responsible animal guardianship, animal care and local animal control ordinances.
 Conducts animal adoption interviews and assists/educates new adopters on topics such as basic animal behavior, positive training methods, vaccinations, microchips and other medical information and paperwork that needs to be covered with clients.
 Completes animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate in PetPoint, and schedules animals for surgery or veterinary appointments as needed.
 Solicits tax deductible financial donations from guests and assists with acknowledging and putting away in-kind donations.
 Responsible for daily cash handling, credit card transactions, retail center merchandising, pricing, and inventory restocking and letting appropriate personnel know when inventory levels are low.
 Responsible for actively engaging customers to increase donations and merchandise sales at our adoption center location and/or special events to help reach revenue goals and ensure new adopters have the necessary items they need for their new pets.
 Identifies any animal health problems and refer to management for proper care and treatment.
 Follows KCPP safety and cleanliness protocols and all health and security rules.
 Follows disease control procedures and completes cleaning of public areas daily and ongoing throughout the day to decrease biological risks to humans and other animals.
 Organize and maintain all materials necessary for adoptions of animals, including but not limited to applications, contracts, vaccination and rabies certificates, office supplies, and educational and promotional materials.
 Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
 Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
 Adheres to all KCPP organizational policies and procedures.
 Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
 Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
 May be required to drive shelter’s vehicle in performance of shelter business.
 Perform other duties as assigned.

Working Conditions: Work is performed at KC Pet Project’s Main Shelter location. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
.
Qualifications/Educational Background:

• 4 year college degree in a related field is preferred
• At least one year of experience in a customer service/retail sales environment is required.
• One year of experience in the care and handling of animals in a shelter, vet clinic, or boarding facility is highly desirable.
• Any combination of training and experience which demonstrates successful marketing, sales or management expertise and the knowledge and skills necessary for this position.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Admissions Counselor

Position: Admissions Counselor
Department: Admissions and Intake
Reports To: Manager of Admissions

Position Overview:
Admissions Counselors are responsible for providing excellent customer service to the public and utilizing safe and respectful animal handling practices when accepting pets into the facility. The Admissions staff assists the public when it is necessary to surrender or relinquish an animal, admit a found animal, or reclaim an owned pet.

Duties and Daily Responsibilities:
-Represents the Kansas City Pet Project in a professional, polite and
enthusiastic manner.
-Solicits tax deductible financial donations from guests and assists with
acknowledging and putting away in-kind donations.
-Educates potential adopters on responsible animal guardianship, animal
care and local animal control ordinances.
-Respond to requests relating to surrendering/relinquishing a pet via phone
and email correspondence respectfully and compassionately.
-Maintain detailed records regarding animal history at KC Pet Project as
well as pertinent owner information, state and city forms, kennel cards,
and documents related to Animal Control.
-Ensure that each animal is scheduled for intake vaccines and pertinent
medical tests in a timely manner, relaying any abnormal medical or
behavioral concerns to department manager and clinic staff.
-Schedule owner relinquishment appointments and when appropriate,
connect owners with resources that promote and assist with pet retention.
-Treats animals humanely, with love and concern both on and off the job,
and transmit these values to others.
-Adheres to all KCPP organizational policies and procedures.
-Makes a good appearance, positive attitude, and have the ability to deal
tactfully and effectively with the public.
-Can lift up to 50 lbs. long periods of standing, bending, and intermittent
exposure to high noise levels.
-Other duties as assigned

Performance Factors and Necessary Skills:
-Compassionate and respectful attitude in the face of highly emotional
situations.
-Willingness to understand and learn about animal behavior.
-Comfort with learning/executing animal handling.
-Comfort/willingness to learn how to administer medication, vaccines, and
other necessary medical exams like blood draws.
-Resourcefulness and the desire to go above and beyond to help owners
retain their pets or if appropriate, create a plan for surrender that best
assists the owner and the animal.
-Communication and Contact: Communicates effectively both verbally and
in writing with superiors, colleagues and individuals inside and outside of
KCPP, has tact and above average communication and customer service
skills. Must be able to maintain confidentiality and must be able to convey
a positive and professional image to the public and employees.
-Attendance and Dependability: Must be able to report to work at the
scheduled time; ensure the store is ready to open on time each day, can
be depended on to complete work in a timely, accurate, and thorough
manner and is conscientious about assignments.

Working Conditions
Work is performed at the main shelter location. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Qualifications/Educational Background:
-4 year college degree in a related field is preferred
-At least one year of experience in a customer service/retail sales
environment is required.
-One year of experience in the care and handling of animals in a shelter,
vet clinic, or boarding facility is highly desirable.
-Any combination of training and experience which demonstrates
successful marketing, sales or management expertise and the knowledge
and skills necessary for this position.
-Possession of a valid driver’s license and driving record acceptable to the
KCPP insurance carrier.

Please note: this job description is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.

Veterinary Technician

Title: Veterinary Technician
Department: Veterinary Clinic Services
Reports to: Manager of Veterinary Clinic Services
Category: Non-Exempt
Supervises: N/A

Responsible for performing the traditional duties of a veterinary technician which may include animal restraint, wound care, administration of treatments, preparing animals for surgery, assisting veterinarians with procedures and surgery, assisting with euthanasia, preparing medical instruments, entering information into medical records, working under the direction of a veterinarian, and maintaining the facility in a clean and orderly manner and in compliance with all state and federal laws.

Job Description:
• Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner
• Assists the veterinarians on a daily basis with preparing surgery patients, health assessments, and treatments of animals
• Assist in medical rounds with Shelter Veterinarians or identifying animals that need to be seen by a Shelter Veterinarian
• Administer medications to both cats and dogs in accordance with veterinarian’s prescribed doses and ensure all treatment protocols prescribed for sick/injured animals are performed timely, safely, and humanely
• Responsible for following best practices for sanitation protocols in all veterinary clinic and isolation areas to reduce/eliminate disease transmission
• Input all medical notes, health assessments, vaccinations, surgeries, treatments, etc., into PetPoint
• Provides support for other departments, such as Intake, Foster, Placement & Transport, or Adoptions by assisting as needed for vaccinations, deworming, blood draws, etc.
• Prepares and sanitizes surgical instruments/packs each day to ensure packs are ready for use the following day
• Assists with discharging animals to the public post-surgery or following up with sick pet appointments, explaining any medical issues, medications, after care instructions, etc.
• Ensures adequate medical supplies and medications are available and reports any shortages to Vet Clinic Manager
• Enforces and maintain KCPP safety and cleanliness, and all health and security rules and procedures
• Follows disease prevention procedures and completes cleaning of veterinary clinic areas daily and ongoing throughout the day to decrease biological risks to humans and other animals
• Care, feed, and safely handle animals to avoid injury to persons/animals
• Properly store and maintain inventory of medical supplies, including Schedule II narcotics
• Performs laboratory analysis techniques to assist Shelter Veterinarians
• Reads, understand, interpret, and apply department policies and procedures
• Prepares reports and other written materials in a logical, concise, and accurate manner
• Functions calmly in situations that require a high degree of sensitivity, tact, and diplomacy
• Communicates effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in all situations which require a high degree of sensitivity, tact and diplomacy
• Treats employees, representatives of outside agencies, volunteers, and members of the public with courtesy and respect
• Provides prompt, efficient and responsive service for all phone calls forwarded to the Vet Clinic.
• Exercises appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations
• Performs other duties as assigned

KC Pet Project Expectations of Employee:

• Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and offsite adoption centers.
• Treats animals humanely, with love and concern both on and off the job.
• Adheres to all KCPP organizational policies and procedures.
• Adheres to all KCPP safety policies and reports injuries to Director within 24 hours of injury.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public, volunteers and coworkers.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• Willing to assist in animal care and sanitation procedures for all animals in surgery areas, isolation, and TLC holding areas as needed.

Working Conditions: Work is performed at the main shelter. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting is required. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
.
Qualifications/Educational Background:

• 4 year college degree in a related field, a degree from an accredited veterinary technician school, and/or at least one year of experience in the care and handling of animals in a private veterinary clinic or animal shelter veterinary clinic is preferred.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in department.

Director of Development

Title: Director of Development
Department: Marketing & Development
Reports to: CEO/Executive Director
Category: Exempt
Supervises: Donor Support Specialist (PT)
Commitment: This position will be responsible for the fundraising and donor activities to raise awareness and financial support for KC Pet Project. The Director of Development is accountable for the identification, cultivation, solicitation, and stewardship of donors through personal contact, direct mail, fundraising events, foundations and grant writing, planned giving, monthly giving, matching gift campaigns, solicitation of corporate gifts, donor acknowledgement and management of donor records.
Responsibilities:
• Cultivate existing and new donor relationships
• Works closely with the CEO/Executive Director and Board of Directors to successfully implement appeals for major and planned gifts
• Develop and execute yearly grant program, assist CEO/Executive Director in writing grants and grant reports
• Oversee management of the donor database through Donor Perfect software
• Develop and support opportunities for fundraising events and third party fundraisers
• Solicit and cultivate sponsors for major fundraising events
• Ensure thank you letters, end-of-year reporting, donor acknowledgement are timely, etc.
• Regularly set meetings and visits with new and existing donors
• Work with volunteers, fosters, staff, and supporters on donation drives (online and in-kind donations)
• Assists CEO/Executive Director in capital campaign and endowment efforts
• Implement new fundraising programs through donation system
• Submit and manage to approved department budgets for fundraising goals and expenses
Qualifications:
• Bachelor’s degree from an accredited college or university
• Minimum three years related experience in fundraising and donor solicitation and event management; with demonstrated success in the areas of major donor development, planned giving
• Exceptional level of customer service and interpersonal skills
• Excellent organizational and time management skills
• Proficient in Microsoft Office applications; knowledge of Donor Perfect database a plus
• Creativity and willingness to try new approaches and receive constructive feedback
• Self-starter with leadership abilities who is able to work well independently
• Must be able to work in a crowded, busy environment under a variety of conditions
• Able to work as a team with the KC Pet Project staff, volunteers and Board of Directors

KC Pet Project is a nonprofit organization that operates the Kansas City, MO animal shelter, caring for more than 10,000 pets a year. We are the largest No Kill shelter in Kansas City and the 3rd largest, open-admission, No Kill shelter in the United States.

No phone calls please. Resumes and cover letters may be sent to Teresa Johnson at Teresa.Johnson@kcmo.org.

Zona Rosa Pet Adoption & Customer Service Representative

Title: Zona Rosa Pet Adoption & Customer Service Representative
Department: Operations
Reports to: Zona Rosa Pet Adoption Center Manager
Category: Hourly
Supervises: N/A

Job Purpose:

Perform all job responsibilities associated with day-to-day operations of the Zona Rosa Pet Adoption Center, including animal care, cash handling, retail merchandising, etc. Ensure the constant humane care and handling of all animals. Responsible for providing and maintaining excellent customer service in our pet adoption center and working as a team with other staff members and volunteers.

KC Pet Project Expectations of Employee:

 Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner.
 Provides welcoming service by greeting and assisting guests, and responding to guest inquiries to ensure excellent levels of customer service are maintained at all times, including in-person and telephone client service. Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
 Performs daily animal care, cleaning, feeding, medicating, interviewing potential adopters, and/or assists with transports to offsite boarding facilities.
 Educates potential adopters on responsible animal guardianship, animal care and local animal control ordinances.
 Conducts animal adoption interviews and assists/educates new adopters on topics such as basic animal behavior, positive training methods, vaccinations, microchips and other medical information and paperwork that needs to be covered with clients.
 Completes animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate in PetPoint, and schedules animals for surgery or veterinary appointments as needed.
 Solicits tax deductible financial donations from guests and assists with acknowledging and putting away in-kind donations.
 Responsible for daily cash handling, credit card transactions, retail center merchandising, pricing, and inventory restocking and letting appropriate personnel know when inventory levels are low.
 Responsible for actively engaging customers to increase donations and merchandise sales at our adoption center location and/or special events to help reach revenue goals and ensure new adopters have the necessary items they need for their new pets.
 Identifies any animal health problems and refer to management for proper care and treatment.
 Follows KCPP safety and cleanliness protocols and all health and security rules.
 Follows disease control procedures and completes cleaning of public areas daily and ongoing throughout the day to decrease biological risks to humans and other animals.
 Organize and maintain all materials necessary for adoptions of animals, including but not limited to applications, contracts, vaccination and rabies certificates, office supplies, and educational and promotional materials.
 Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
 Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
 Adheres to all KCPP organizational policies and procedures.
 Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
 Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
 May be required to drive shelter’s vehicle in performance of shelter business.
 Perform other duties as assigned.

Working Conditions: Work is performed at the Zona Rosa Pet Adoption & Retail Center. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
.
Qualifications/Educational Background:

• 4 year college degree in a related field is preferred
• At least one year of experience in a customer service/retail sales environment is required.
• One year of experience in the care and handling of animals in a shelter, vet clinic, or boarding facility is highly desirable.
• Any combination of training and experience which demonstrates successful marketing, sales or management expertise and the knowledge and skills necessary for this position.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Canine Care Team

KC Pet Project is seeking motivated, hardworking team members that are self-starters for our Canine Adoptions Team. We are looking for people interested in working with our dogs and the public to make good adoption matches.
Responsibilities include handling and caring for dogs of all sizes and temperaments, providing excellent customer service to the public looking for new pets to adopt and completing the adoption process. Duties also involve retail sales of pet products.
Since this position entails working with dogs – candidates must be able to lift 50 lbs. and work in heat and cold. Must enjoy being a part of a team and willing to work hard making a difference for homeless pets in Kansas City.
This is a very busy, high volume open admission shelter caring for over 10,000 animals a year. Applicants may be asked to do an on-site working interview as part of their interview process.
No phone calls please. Please send your resume and information detailing why you feel your past work experience and work ethic would make you a great candidate for this position.
25 – 30 hours per week and may include one or both weekend days. Please include your availability and shift preferred.

Feline Care Team

KC Pet Project (operating the KCMO Animal Shelter) is seeking energetic, hardworking team members for our Feline Care Team.

Responsibilities include handling cats of all sizes and temperaments, feeding cats, cleaning kennels, providing excellent customer service to the public looking for new pets to adopt and completing the adoption process. This position also includes retail sales of pet products and donation asks.

This position entails hands on work with cats – candidates must be physically able to comfortably lift 50 lbs and work in heat and cold. Must enjoy being a part of a team and willing to work hard to make difference for homeless pets in Kansas City.

This is a very busy, high volume open admission shelter caring for over 10,000 animals a year. Applicants may be asked to do an on-site working interview as part of their interview process.

No phone calls please. Please send your resume and information detailing why you feel your past work experience and work ethic would make you a great candidate for this position.

KC Pet Project is the largest No Kill shelter in Kansas City and is the 3rd largest open admission, No Kill animal shelter in the United States.

Join our lifesaving team! We are currently hiring for a number of positions at our locations around the metro area.