Careers

Director of Development

KC Pet Project is a 501c3, nonprofit charitable organization operating the Kansas City, Missouri Animal Shelter. We care for nearly 10,000 animals a year and work collaboratively with Animal Control and other animal welfare organizations to increase the number of homeless pets adopted, and focus on lifesaving programs promoting pet retention, identification, lost pet reunions, and pet ownership education throughout the community. The KC Pet Project is creating a No Kill Kansas City – we’re passionate about lifesaving!

Job/Position Title: Director of Development
Reports to: CEO/Executive Director
Status: Full Time, Permanent, Exempt

JOB SUMMARY:
Kansas City Pet Project is seeking an experienced fundraising professional as the full-time Director of Development. The position requires a creative individual who is highly self-motivated and is able to build upon our current fundraising efforts as well as create new initiatives that increase support from individuals, corporations, foundations, and individual donors. The Director will provide the leadership, strategic direction, management and coordination of all fundraising efforts to support the organization’s annual operating budget and assist in future capital campaigns.

ESSENTIAL DUTIES AND RESPONSIBILITITES:
• Develop, evaluate, and revise fundraising strategies, including creating and implementing a comprehensive development plan for the organization’s short and long-term goals that focus on measurable outcomes.
• Raise operating revenue through new and established campaigns.
• Cultivate, solicit and oversee charitable contributions from individuals, corporations and foundations.
• Directly solicit key donors working with the Executive Director and other key individuals.
• Develop fundraising policies for committee and board approval.
• Plan and coordinate tours and donor receptions.
• Research, write and prepare grant proposals from foundations and corporations to meet annual development goals, implement grants administration system to ensure timely submission of grants and all required reporting and related documentation.
• Ensure that donors are appropriately thanked in a timely manner and receive regular communications about the success and needs of the organization.
• Prepare monthly, quarterly and annual reports on fund development for the Executive Director, Development Committee, and the Board of Directors.
• Responsible for overall management of fundraising database
• Willingly and cooperatively perform other duties that may not be in the job description but requested by the Executive Director to achieve organizational excellence.
• Assist in the development and the implementation of a Capital Campaign under the direction of the Executive Director and/or the Campaign Manager.
• Work with the Executive Director to successfully implement appeals for planned and/or major gifts.
• Assist the Executive Director in creating a “culture of philanthropy” throughout the entire organization by training staff to treat clients as potential donors and training all staff on the basics of giving opportunities.
• Share the mission of KCPP by attending/speaking at community events.

QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:
• A Bachelor’s degree in business, public relations, communications or marketing.
• Three years of experience developing and managing a complex fundraising program.
• A record of measurable results in Innovative and effective fundraising techniques.
• Ability to analyze revenue trends, interpret results, and make recommendations.
• Skill in oral and written communications.
• Skill in interpersonal communications and in dealing with the public.
• Skill in operating standard office equipment, Microsoft office, and donor databases.
• Excellent organizational skills; ability to multi-task, prioritize and meet deadlines.
• Ability to motivate and work cooperatively with staff, committee members, and volunteers.
• The ability to work in a fast-paced and dynamic environment while remaining highly energetic and focused.
• The ability to effectively gain the respect and support of various constituencies, including board, staff members, donors, foundation and civic leaders.
• Must have a valid driver’s license and transportation
• Must be flexible to work outside of a Monday – Friday daytime schedule so as to attend evening and weekend fundraisers.

Salary is negotiable depending on experience and proven track record of success. All responses will be held in confidence. Send your resume to (email is preferred):

Teresa Johnson, CEO/Executive Director
Teresa.Johnson@kcmo.org
Kansas City Pet Project
4400 Raytown Road
Kansas City, Missouri 64129

Manager of Feline Care

Title: Manager of Feline Care
Department: Operations
Reports to: Director of Shelter Operations and Animal Welfare
Category: Exempt
Supervises: Feline Care Team

Job Purpose:

The Manager of Feline Care is responsible for the overall care, health, and welfare of all felines under the care of KC Pet Project, as well as for the day-to-day leadership and operational management of the feline care program and the supervision of staff. You will lead the Feline Care Team by example, finding solutions to create and maintain a high level of animal care and customer focus. This position will work closely with our Vet Clinic, Feline Behavior, and Feline Foster Coordinators to help establish the best placement/pathway options for felines in our facility to reduce their length of stay. This manager will take a lead role in interacting with the public and potential adopters, as well as serving as a representative for the Department and the rest of the organization.

KC Pet Project Expectations of Employee:

• Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
• Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
• Adheres to all KCPP organizational policies and procedures.
• Adheres to all KCPP safety policies and reports injuries to Director within 24 hours of injury.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
• Communicates regularly with the Director about Feline Care departmental issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Participates in meetings with other KCPP personnel and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its lifesaving objectives.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• A willingness and enthusiasm for a continued state of learning in regards to Animal Welfare.

Essential Duties and Responsibilities:

• Represent KC Pet Project in a professional, polite and enthusiastic manner.
• Supervise and lead a team of 7-10 Feline Care Members (including scheduling) of various ages and personalities
• Maintaining a consistency of quality amongst Feline Care Members as well as additional Volunteer helpers.
• Ensure exceptional levels of care and an enriching environment for shelter cats
• Enforce and maintain KCPP’s safety and cleanliness, all health and sanitation standard operating procedures, and disease prevention protocols.
• Assist in daily evaluation of cats for correct pathway placement
• Careful attention to detail of sanitation protocols, fomite transmission, and the general state of health in cat rooms to address any concerns proactively.
• Be the primary liaison for the Shelter Veterinarians regarding medical concerns and treatment with shelter cats, and provide treatment as necessary.
• Adhere to Missouri Department of Agriculture policies and actively work to maintain compliance.
• Ensure that all cats receive proper intake protocols, including the administration of vaccines, microchipping, deworming, and blood draws for FIV/FeLV testing.
• Maintain accurate in-house inventory of animals and supplies.
• Actively engage customers and adopters to increase adoptions and overall education regarding cat care and ownership.
• Participate in the hiring/training process for new/incoming Feline Care Members, and facilitating performance assessments.
• Work alongside Feline Behavior Department Manager in evaluating cats and implementing enrichment/behavioral modification plans.
• Observe cats for health and behavior issues and report them on a daily basis.
• Match and evaluate potential adopters with cats.
• Provide enrichment to animals on site and oversee the execution of enrichment and arousal management programs by staff and volunteers as directed by the Director of Shelter Operations.
• Prepare and oversee the selection of in-house cats to be sent to offsite locations, including gathering correct information such as Rabies Certificate or Microchip Number.
• Participate in decision making process for end-of-life consideration for in house cats.
• Responsible for the safety of the animals and the public and ensure that store staff abides by all safety polices and procedures.
• Perform other duties as assigned.

Working Conditions: Most functions will be performed at the KC Pet Project Main Shelter location. Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching, animal handling, and restraint in an animal shelter-type setting. Exposure to animals of all sizes and temperament.

Performance Factors and Necessary Skills:

• Ability to handle/learn to handle cats of various social categories.
• Demonstrated management ability in high stress environments
• Strong written and verbal communication skills
• Strong organizational and analytical skills; being able to make decisions in an environment of competing priorities
• Ability to manage a changing population and conform to seasonal spikes in intake
• Work with a multitude of personalities and working styles in the Staff, Volunteers, and Public
• Basic Computer Literacy (Microsoft Office, ability to learn PetPoint Database system, etc)
• Ability to retain professional composure and multitask in a fast-paced, reactive environment.
• Excellent time management ability; able to juggle multiple deadlines and contradictory projects.
.
Qualifications/Educational Background:

• Veterinary Technician, appropriate secondary education degree, or 2 years of work in Animal Welfare fields required.
• Any combination of training and experience which demonstrates successful handling, sanitation or management expertise and the knowledge and skills necessary for this position.
• Exceptional Customer Service ability
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

Time Required: 40+ hours a week, typically Tuesday – Saturday. Some Holidays required.

Please send cover letter and resume to Gail.Longstaff@kcmo.org.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Special Events & Education Coordinator

Title: Special Events & Education Coordinator
Department: Marketing & Communications
Reports to: Director of Marketing & Communications
Category: Full-Time
Supervises: N/A
Commitment: This position is responsible for managing all KC Pet Project events including third party fundraisers, signatures events and more. This role will also be responsible for coordinating all school and educational visits outside of the shelter.
Responsibilities:
• Responsible for all signature events including:
o Hoops for Hounds
o Go Fetch Art
o Furlough
o New Fall Fundraiser
• Responsible for securing corporate sponsors to meet revenue goals for each event
• Responsible for securing vendors for applicable events
• Manages Third Party Events and coordinates details with each business
• Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the organization
• Coordinates school visits and represents KC Pet Project at those events
• Work with others on the Development team to meet goals by providing input and creativity, and commitment to fundraising

Qualifications:
• Minimum 2 years corporate sales or non-profit fundraising experience required
• Minimum 3 years event planning/management experience preferred
• Ability to work from home from computer and at the main shelter location
• The ability to write clearly and accurately using proper grammar
• Creativity and willingness to try new approaches and receive constructive feedback
• Knowledge of Donor Perfect is preferred
• Must be able to work in a crowded, busy environment if necessary
• Able to work with the KC Pet Project team
• Able to work some nights, weekends, and holidays
• Must be able to lift up to 50 pounds
• Possession of valid driver’s license

KC Pet Project is a nonprofit organization that operates the Kansas City, MO animal shelter, caring for more than 10,000 pets a year. We are the largest No Kill shelter in Kansas City and the 3rd largest, open-admission, No Kill shelter in the United States.

Please send cover letter and resume to Tori Fugate at Tori.Fugate@kcmo.org.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Donor Support Specialist

Title: Donor Support Specialist
Department: Director of Development
Category: Part-time, Hourly
Supervises: N/A

Job Purpose:

The Donor Support Specialist manages organization’s fundraising/donor database, including overseeing timely processing and acknowledgment of donor contributions, maintenance of donor records, accurate reporting and production of mailing lists, tracks major gift prospects and updates portfolios consistently. This individual ensures all monetary donations, in-kind gifts, memorials, services and products donated, are acknowledged and appreciated in a timely manner.

KC Pet Project Expectations of Employee:

• Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
• Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
• Adheres to all KCPP organizational policies and procedures.
• Adheres to all KCPP safety policies and reports injuries to Director within 24 hours of injury.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
• Communicates regularly with the Director about departmental issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Participates in meetings with other KCPP personnel, including and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its lifesaving objectives.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• A willingness and enthusiasm for a continued state of learning in regards to Animal Welfare.

Essential Duties and Responsibilities:

• Database Management: Manages organization’s fundraising/donor database, including overseeing timely processing and acknowledgment of donor contributions, maintenance of donor records, accurate reporting and production of mailing lists; Tracks major gift prospects and updates portfolios consistently.
• Completes daily/monthly reconciliation of development & fundraising department totals with Accounting; reporting on donations vs revenue projections and budget
• Processes on-line donations and mailed donations; generates in-kind, donor and memorial acknowledgement letters on a weekly basis, and coordinates special donor recognition efforts such as Board thank you letters and Executive Director thank you letters
• Provides support to Director of Marketing & Communications regarding direct mail programs, fundraising events, etc. to track donations and results.
• Assists with major donor research and identification
• Researches potential grant sources, assists in creating grant proposals and tracks grant expenditures.

Job Qualifications:

• Bachelor’s degree or equivalent experience
• Proven written, oral, and computer skills (Donor Perfect experience a plus)
• Ability to track multiple prospects & donors
• Strong communication & organizational skills with the ability to convey how a donor’s generous gifts positively impact the mission of KC Pet Project
• Ability to speak with donors in a professional manner to express gratitude for their gifts
• Ability to maintain confidential information

Working Conditions:

• Shared office space; use of computer and telephone
• Must be able to sit for up to 8 hours, with breaks
• Must be able to perform computer work and data entry up to 8 hours per day

Time Required: Part-time, 25 hours a week. Some duties can be performed from home.

Please send cover letter and resume to Tori Fugate at Tori.Fugate@kcmo.org.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Shelter Veterinarian

Shelter Veterinarian
KC Pet Project, operating the Kansas City, Missouri Animal Shelter, is seeking a full-time shelter veterinarian to join our team. KC Pet Project is a nonprofit 501 c3 charitable organization operating the only open-admission animal shelter in the Kansas City area, caring for 10,000 animals annually. We are the largest no-kill shelter in Kansas City and the 3rd largest open admission, no-kill shelter in the U.S. Our mission is to end the killing of healthy and treatable pets in Kansas City by using the most progressive and lifesaving sheltering programs and promoting effective animal control policies. Candidates should be dedicated to our mission, have a passion for saving lives, and believe in challenging the status quo. Candidate should be an energetic and efficient clinician who communicates well and will thrive in a fast paced work environment. Experience in animal sheltering is preferred, must have knowledge of shelter medicine best practices. Candidate must be Missouri licensed and eligible for a DEA license. At least one weekend day required. Email resume, letter of interest, and salary requirements directly to Teresa.johnson@kcmo.org. For more information about KC Pet Project, visit our website at www.kcpetproject.org.

Offsite Adoption Center Resource Specialist

Title: Offsite Adoption Center Resource Specialist
Department: Director of Shelter Operations and Animal Welfare
Category: Exempt
Supervises: N/A

Job Purpose:

The Offsite Adoption Center Resource Specialist is responsible for working closely with the Offsite Adoption Center Managers, Intake & Admissions teams, Foster Program Managers, and our Behavior & Training Team to identify and select dogs, cats and other small animals that are good candidates for adoption through our offsite adoption centers and transporting those animals (with their appropriate paperwork) to those locations. The Offsite Adoption Center Resource Specialist will also monitor the needs of the offsite adoption centers on a daily basis (medications, office supplies, retail items) and transport those items to those locations as well.

KC Pet Project Expectations of Employee:

• Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
• Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
• Adheres to all KCPP organizational policies and procedures.
• Adheres to all KCPP safety policies and reports injuries to Director within 24 hours of injury.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
• Communicates regularly with the Director about departmental issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Participates in meetings with other KCPP personnel, including and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its lifesaving objectives.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• A willingness and enthusiasm for a continued state of learning in regards to Animal Welfare.

Essential Duties and Responsibilities:

• Monitor open kennels at both offsite adoption centers and proactively work to thoughtfully fill empty kennels at those locations in a timely manner with pets that are appropriate for those locations.
• Ensure all Petpoint notes are current about animals going to offsite centers, that all vaccinations, microchipping, health certificates, and behavior information is current and paperwork gathered and organized before animals are transported.
• Participate in weekly Capacity for Care rounds and assist in identifying “Fast Track” animals that are good candidates for offsite adoption center locations.
• Communicate to offsite center staff if updated photos are needed for animals in Petpoint.
• Ensure accuracy in Petpoint of locations for animals moved to offsite adoption centers.
• Observe any animal health concerns and refer to veterinary staff for proper care and treatment
• Observe any animal behavioral concerns and refer to behavior and & training team.
• Load animals in sanitized transport kennels utilizing KCPP vehicles and move them safely and humanely from the main shelter to offsite adoption center locations.
• Ensure animals selected for offsite adoption centers are behaviorally/temperamentally suitable for those locations and work with behavior & training teams as needed.
• Work collaboratively with Foster Care Managers, Admissions team, and the Transfer & Placement Program Manager when opportunities exist to transfer in animals or expedite owner relinquishment appointments to fill empty kennels when no available candidates exist from the main shelter.
• Understand and adhere to all Missouri and Kansas Department of Agriculture requirements for documentation and the transporting of animals.
• Proactively communicates daily with each offsite adoption center to ensure all needed supplies, medications, and retail items to sell are transported timely and with proper care.
• Maintain KCPP transport vehicle in a clean and safe condition at all times and work with Shelter Management to ensure routine maintenance is provided as needed.
• Performs other duties as assigned.

Working Conditions: Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching, animal handling, and restraint in an animal shelter-type setting. Exposure to animals of all sizes and temperament.

Performance Factors and Necessary Skills:

• Ability to handle/learn to handle dogs and cats of various ages and temperaments
• Demonstrated attention to detail and ability to perform duties in high stress environments
• Able to self-manage and make decisions that are in the best interest of an animal and our organization
• Strong written and verbal communication skills
• Strong organizational and analytical skills; being able to make decisions in an environment of competing priorities
• Basic Computer Literacy (Microsoft Office, ability to learn PetPoint Database system, etc)
• Ability to retain professional composure and multitask in a fast-paced, reactive environment.
• Excellent time management ability; able to juggle multiple deadlines and contradictory projects
• Willingness to drive KCPP transport van on a daily basis and load/unload animals from main shelter to offsite adoption center locations
.

Qualifications/Educational Background:

• Any combination of training and experience which demonstrates successful animal handling, sanitation or expertise and the knowledge and skills necessary for this position.
• Exceptional Customer Service ability
• Possession of a valid driver’s license and safe driving record acceptable to the KCPP insurance carrier.

Time Required: Full time, 30 – 40 hours a week, typically Wednesday – Sunday. Some Holidays required.

Please send cover letter and resume to Gail.Longstaff@kcmo.org.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Customer Service & Pet Adoptions Team - Main Shelter

Title: Customer Service & Pet Adoptions Team – Main Shelter
Department: Adoptions
Reports to: Manager of Pet Adoptions
Category: Hourly
Supervises: N/A

Job Purpose:

Perform all job responsibilities associated with day-to-day operations KC Pet Project’s Main Shelter location, including adoptions, customer transactions, animal handling, cash handling, retail merchandising, etc. Responsible for providing and maintaining excellent customer service in our pet adoption center and working as a team with other staff members and volunteers.

KC Pet Project Expectations of Employee:

 Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner.
 Provides welcoming service by greeting and assisting guests, and responding to guest inquiries to ensure excellent levels of customer service are maintained at all times, including in-person and telephone client service. Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
 Educates potential adopters on responsible animal guardianship, animal care and local animal control ordinances.
 Conducts animal adoption interviews and assists/educates new adopters on topics such as basic animal behavior, positive training methods, vaccinations, microchips and other medical information and paperwork that needs to be covered with clients.
 Completes animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate in PetPoint, and schedules animals for surgery or veterinary appointments as needed.
 Solicits tax deductible financial donations from guests and assists with acknowledging and putting away in-kind donations.
 Responsible for daily cash handling, credit card transactions, retail center merchandising, pricing, and inventory restocking and letting appropriate personnel know when inventory levels are low.
 Responsible for actively engaging customers to increase donations and merchandise sales at our adoption center location and/or special events to help reach revenue goals and ensure new adopters have the necessary items they need for their new pets.
 Identifies any animal health problems and refer to management for proper care and treatment.
 Follows KCPP safety and cleanliness protocols and all health and security rules.
 Follows disease control procedures and completes cleaning of public areas daily and ongoing throughout the day to decrease biological risks to humans and other animals.
 Organize and maintain all materials necessary for adoptions of animals, including but not limited to applications, contracts, vaccination and rabies certificates, office supplies, and educational and promotional materials.
 Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
 Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
 Adheres to all KCPP organizational policies and procedures.
 Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
 Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
 May be required to drive shelter’s vehicle in performance of shelter business.
 Perform other duties as assigned.

Working Conditions: Work is performed at KC Pet Project’s Main Shelter location. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
.
Qualifications/Educational Background:

• 4 year college degree in a related field is preferred
• At least one year of experience in a customer service/retail sales environment is required.
• One year of experience in the care and handling of animals in a shelter, vet clinic, or boarding facility is highly desirable.
• Any combination of training and experience which demonstrates successful marketing, sales or management expertise and the knowledge and skills necessary for this position.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Customer Service & Pet Adoptions Team - Zona Rosa

Title: Zona Rosa Pet Adoption & Customer Service Representative
Department: Operations
Reports to: Zona Rosa Pet Adoption Center Manager
Category: Hourly
Supervises: N/A

Job Purpose:

Perform all job responsibilities associated with day-to-day operations of the Zona Rosa Pet Adoption Center, including animal care, cash handling, retail merchandising, etc. Ensure the constant humane care and handling of all animals. Responsible for providing and maintaining excellent customer service in our pet adoption center and working as a team with other staff members and volunteers.

KC Pet Project Expectations of Employee:

 Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner.
 Provides welcoming service by greeting and assisting guests, and responding to guest inquiries to ensure excellent levels of customer service are maintained at all times, including in-person and telephone client service. Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
 Performs daily animal care, cleaning, feeding, medicating, interviewing potential adopters, and/or assists with transports to offsite boarding facilities.
 Educates potential adopters on responsible animal guardianship, animal care and local animal control ordinances.
 Conducts animal adoption interviews and assists/educates new adopters on topics such as basic animal behavior, positive training methods, vaccinations, microchips and other medical information and paperwork that needs to be covered with clients.
 Completes animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate in PetPoint, and schedules animals for surgery or veterinary appointments as needed.
 Solicits tax deductible financial donations from guests and assists with acknowledging and putting away in-kind donations.
 Responsible for daily cash handling, credit card transactions, retail center merchandising, pricing, and inventory restocking and letting appropriate personnel know when inventory levels are low.
 Responsible for actively engaging customers to increase donations and merchandise sales at our adoption center location and/or special events to help reach revenue goals and ensure new adopters have the necessary items they need for their new pets.
 Identifies any animal health problems and refer to management for proper care and treatment.
 Follows KCPP safety and cleanliness protocols and all health and security rules.
 Follows disease control procedures and completes cleaning of public areas daily and ongoing throughout the day to decrease biological risks to humans and other animals.
 Organize and maintain all materials necessary for adoptions of animals, including but not limited to applications, contracts, vaccination and rabies certificates, office supplies, and educational and promotional materials.
 Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
 Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
 Adheres to all KCPP organizational policies and procedures.
 Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
 Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
 May be required to drive shelter’s vehicle in performance of shelter business.
 Perform other duties as assigned.

Working Conditions: Work is performed at the Zona Rosa Pet Adoption & Retail Center. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
.
Qualifications/Educational Background:

• 4 year college degree in a related field is preferred
• At least one year of experience in a customer service/retail sales environment is required.
• One year of experience in the care and handling of animals in a shelter, vet clinic, or boarding facility is highly desirable.
• Any combination of training and experience which demonstrates successful marketing, sales or management expertise and the knowledge and skills necessary for this position.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Admissions Counselor

Position: Admissions Counselor
Department: Admissions and Intake
Reports To: Manager of Admissions
Type of Position: FT/PT positions available

Position Overview:
Admissions Counselors are responsible for providing excellent customer service
to the public and utilizing safe and respectful animal handling practices when
accepting pets into the facility. The Admissions staff assists the public when it is
necessary to surrender or relinquish an animal, admit a found animal, or reclaim
an owned pet.

Duties and Daily Responsibilities:
Represents the Kansas City Pet Project in a professional, polite and
enthusiastic manner.
Solicits tax deductible financial donations from guests and assists with
acknowledging and putting away in-kind donations.
Educates potential adopters on responsible animal guardianship, animal
care and local animal control ordinances.
Respond to requests relating to surrendering/relinquishing a pet via phone
and email correspondence respectfully and compassionately.
Maintain detailed records regarding animal history at KC Pet Project as
well as pertinent owner information, state and city forms, kennel cards,
and documents related to Animal Control.
Ensure that each animal is scheduled for intake vaccines and pertinent
medical tests in a timely manner, relaying any abnormal medical or
behavioral concerns to department manager and clinic staff.
Schedule owner relinquishment appointments and when appropriate,
connect owners with resources that promote and assist with pet retention.
Treats animals humanely, with love and concern both on and off the job,
and transmit these values to others.
Adheres to all KCPP organizational policies and procedures.
Makes a good appearance, positive attitude, and have the ability to deal
tactfully and effectively with the public.
Can lift up to 50 lbs. long periods of standing, bending, and intermittent
exposure to high noise levels.
Other duties as assigned

Performance Factors and Necessary Skills:
Compassionate and respectful attitude in the face of highly emotional
situations.
Willingness to understand and learn about animal behavior.
Comfort with learning/executing animal handling.
Comfort/willingness to learn how to administer medication, vaccines, and
other necessary medical exams like blood draws.
Resourcefulness and the desire to go above and beyond to help owners
retain their pets or if appropriate, create a plan for surrender that best
assists the owner and the animal.
Communication and Contact: Communicates effectively both verbally and
in writing with superiors, colleagues and individuals inside and outside of
KCPP, has tact and above average communication and customer service
skills. Must be able to maintain confidentiality and must be able to convey
a positive and professional image to the public and employees.
Attendance and Dependability: Must be able to report to work at the
scheduled time; ensure the store is ready to open on time each day, can
be depended on to complete work in a timely, accurate, and thorough
manner and is conscientious about assignments.

Working Conditions
Work is performed at the main shelter location. Potential exposure to zoonotic
diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift
up to 50 lb., long periods of standing, bending, stooping, reaching and animal
handling and restraint in an animal shelter-type setting. Able to handle all sizes
and activity levels of animals.

Qualifications/Educational Background:
-4 year college degree in a related field is preferred
At least one year of experience in a customer service/retail sales
environment is required.
One year of experience in the care and handling of animals in a shelter,
vet clinic, or boarding facility is highly desirable.
Any combination of training and experience which demonstrates
successful marketing, sales or management expertise and the knowledge
and skills necessary for this position.
Possession of a valid driver’s license and driving record acceptable to the
KCPP insurance carrier.

Please note: this job description is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.

Canine Care Team

The KC Pet Project (operating the KCMO Animal Shelter) is seeking dynamic, hardworking team members for our Canine Care Team. We are looking for people interested in joining our morning Cleaning/Canine Care crew (5am – 12 noon) as well as our Customer Services/Canine Care team (noon – 7pm).

Responsibilities include handling dogs of all sizes and temperaments, feeding dogs, cleaning kennels, providing excellent customer service to the public looking for new pets to adopt, etc.

This position entails hands on work with dogs – candidates must be physically able to comfortably lift 40 lbs and work in heat and cold. Must enjoy being a part of a team and willing to work hard making a difference for homeless pets in Kansas City.

This is a very busy, high volume open admission shelter caring for nearly 10,000 animals a year. Applicants may be asked to do an on-site working interview as part of their interview process.

No phone calls please. Please send your resume and information detailing why you feel your past work experience and work ethic would make you a great candidate for this position.

25 – 30 hours per week and may include one or both weekend days. Please include your availability and shift preferred.

The KC Pet Project is the largest No Kill shelter in Kansas City and is the 3rd largest open admission, No Kill animal shelter in the United States.