contactkcpp@kcmo.org 816-513-9821

Main Shelter: 4400 Raytown Rd. Kansas City, MO

Zona Rosa: 8721 N. Stoddard Ave. Kansas City, MO

Petco: 11620 W. 95th St. Overland Park, KS

Careers

Manager of Customer Services & Pet Adoptions

Title: Manager of Customer Services and Pet Adoptions
Department: Adoptions
Category: Salaried
Supervises: Customer Services & Pet Adoptions Team Members

KCPP is looking for a dynamic, highly organized, outgoing and customer-focused individual at our main shelter to be our Manager of Customer Services & Pet Adoptions.
In this role, you will be responsible for creating an atmosphere of customer service excellence as our organization’s front line representatives, as well as establishing and implementing a robust training program for adoptions counselors that include behavior & training advice for adopters, donation solicitations, meeting retail sales goals, nutrition information, and medical information.
You will train your staff and assist staff members with pet adoptions, answering phone calls and emails, and ensuring that overall daily opening and closing procedures are completed thoroughly and timely. You will be responsible for ensuring the team’s accuracy and timeliness in daily transaction balancing, KCMO licensing reports, surgery and vet clinic appointment scheduling, and more.
You should be adept at handling difficult customers and difficult conversations. You should be comfortable working in a fast paced and sometimes very stressful environment. You will participate in weekly meetings as a member of our KCPP Leadership Team, setting goals and objectives for your team and reporting on Key Performance Indicators established. You’ll work collaboratively with other managers across the organization and lead your team by example.
This is an exempt position and requires a commitment of a minimum of 40 hours per week, including some evenings and weekends.

If you are interested in this exciting opportunity, please send complete an application and send a letter of interest and your resume to gail.longstaff@kcmo.org.

No phone calls, please. KC Pet Project is an equal opportunity employer.

Development Coordinator

DEVELOPMENT COORDINATOR
JOB DESCRIPTION

Title: Development Coordinator
Department: Development
Reporting To: Chief Development Officer
Category: Full-time, Hourly
Supervises: N/A

Job Purpose:

The development coordinator manages the organization’s fundraising/donor database, including overseeing timely processing and acknowledgment of donor contributions, maintenance of donor records, accurate reporting and production of mailing lists, and updates portfolios consistently. This individual ensures all monetary donations, in-kind gifts, memorials, services and products donated, are acknowledged and appreciated in a timely manner. This position supports all administrative needs of the development department.

KC Pet Project Expectations of Employee:

• Believes in the mission of the KC Pet Project (KCPP) and understands the lifesaving relationship between the main shelter and our offsite adoption centers.
• Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
• Adheres to all KCPP organizational policies and procedures.
• Adheres to all KCPP safety policies and reports injuries to chief development officer within 24 hours of injury.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
• Communicates regularly with the chief development officer about departmental issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Participates in meetings with other KCPP personnel and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its development objectives.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• A willingness and enthusiasm for a continued state of learning in regards to animal welfare.

Essential Duties and Responsibilities:

• Database Management: Manages organization’s fundraising/donor database (Donor Perfect), including overseeing timely processing and acknowledgment of donor contributions, maintenance of donor records, accurate reporting and production of mailing lists, follows and creates standard operating procedures as needed for Donor Perfect management, and runs all reports needed from the CRM system to support development department initiatives. Solves problems related to data management, including importing donations and donor records from other online software (Classy, PetPoint, and Ready, Set, Auction, etc.) used to collect donations.
• Supports reconciliation of development and fundraising department totals with accounting department.
• Processes online donations and mailed donations; generates in-kind, donor and memorial acknowledgement letters on a weekly basis, and coordinates special donor recognition efforts such as Board thank you letters and Executive Director thank you letters.
• Provides support to chief development officer regarding direct mail programs, fundraising events, etc. to track donations and results.
• Assists with developing and writing content for donor letters.
• Assists with major donor prospecting research and identification.
• Researches potential grant sources, assists in creating grant proposals and tracks grant expenditures.
• Provide support to the chief development officer for the Loyal Companions monthly giving club and the Friends of KC Pet Project volunteer group.
• Respond to all calls and emails received by the development department and exercise judgment in deciding to elevate issues from that correspondence to the chief development officer.
• Other duties as assigned by the chief development officer.

Job Qualifications:

• Bachelor’s degree and/or equivalent experience
• Proven written, oral, and computer skills (Donor Perfect experience strongly preferred)
• Ability to track multiple prospects & donors
• Strong communication & organizational skills with the ability to convey how a donor’s generous gifts positively impact the mission of KC Pet Project
• Ability to speak with donors in a professional manner to express gratitude for their gifts
• Ability to maintain confidential information

Working Conditions:

• Shared office space; use of computer and telephone until new shelter building opens in late-2019
• Must be able to sit for up to eight hours, with breaks
• Must be able to perform computer work and data entry up to eight hours per day

Time Required: Full-time, 40-hours per week. This position will typically be Monday through Friday, 8 hours per day (with flexible start time between 8AM and 10AM). However, there will be an expectation of evening and weekend support of development department events as needed.

Please submit letter of interest and resume to Marie Dispenza, Chief Development Officer, at Marie.Dispenza@kcmo.org. No phone calls please.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Zona Rosa Adoption Center Manager

Title: Zona Rosa Pet Adoptions Center Manager
Department: Operations
Reports to: Chief Administrative Officer
Category: Exempt
Supervises: Zona Rosa Pet Adoption Center Adoptions & Customer Services Representatives, Animal Care Team staff, and Volunteers

Job Purpose:

Manage the day-to-day operations of the Zona Rosa Pet Adoption and Retail Center, special fundraising events, volunteer orientations, and other community engagement opportunities in the Overland Park, KS (Johnson County) area, including hiring, supervising, scheduling, training, evaluating and disciplining employees and all aspects of supervising, scheduling and training for volunteers; animal care, cash handling, retail merchandising, on and off-site special events, public education programs, and in-store marketing and promotions. Ensure the constant humane care and handling of all animals. Responsible for providing and maintaining excellent customer service relations between Zona Rosa Pet Adoptions Center staff and the public at-large, KCPP employees and volunteers, and Zona Rosa Management.

KC Pet Project Expectations of Employee:

• Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
• Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
• Adheres to all KCPP organizational policies and procedures.
• Adheres to all KCPP safety policies and reports injuries to Director within 24 hours of injury.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
• Communicates regularly with the manager about issues issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Participates in meetings with other KCPP personnel and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its lifesaving objectives.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• Willing to assist in animal care, cleaning, adoptions, transports to the shelter and/or local veterinary clinics as needed.

Essential Duties and Responsibilities:

• Represent the KC Pet Project in a professional, polite and enthusiastic manner.
• Provide welcoming service by greeting and assisting guests, and responding to guest inquiries and complaints to ensure excellent levels of customer service are maintained at all times.
• Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
• Enforce and maintain Zona Rosa Pet Adoption Center safety and cleanliness, all health and sanitation standard operating procedures, and disease prevention protocols.
• Provide leadership and training for Zona Rosa Pet Adoption and Retail Center Store employees and volunteers.
• Participate in and ensure the fundamentals of animal care for those animals housed at the Pet Adoption Center, including the safe handling and transportation of animals to and from the adoption center.
• Responsible for proper internal controls and secure daily cash handling, credit card transactions, and bookkeeping.
• Staff and volunteer scheduling at the Center for adequate coverage 7 days a week.
• Execution of on-site and off-site special events, including coordination, marketing, and promotions, in cooperation with KCPP’s Manager of Marketing & Development.
• Retail Center merchandising, inventory control, and the restocking of products and supplies on a timely basis.
• Actively engage customers and adopters to increase donations, adoptions and merchandise sales to ensure monthly revenue goals are being met.
• Controlling costs and expenditures to ensure the Zona Rosa Pet Adoption Center budget is maintained.
• Observe animal for health problems and refer for proper veterinary care and treatment.
• Match and evaluate potential adopters with animals.
• Provide enrichment to animals on site and oversee the execution of enrichment and arousal management programs by staff and volunteers as directed by the Director of Shelter Operations & Lifesaving Programs.
• Organize and maintain all materials necessary for adoption of animals, including but not limited to applications, contracts, licenses, certificates, office supplies, and educational and promotional materials.
• Responsible for the safety of the animals and the public and ensure that store staff abides by all safety polices and procedures.
• May be required to drive shelter’s vehicle in performance of shelter business.
• Partner with KCPP Marketing & Development staff to increase viable business and adoption opportunities throughout Johnson County.
• Perform other duties as assigned.

Working Conditions: Work is performed at the Zona Rosa Pet Adoption & Retail Center. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
.
Qualifications/Educational Background:

• 4 year college degree in a related field preferred
• At least one year of experience in retail sales management required.
• One year of experience in the care and handling of animals preferred.
• Any combination of training and experience which demonstrates successful marketing, sales or management expertise and the knowledge and skills necessary for this position.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Customer Service and Pet Adoptions – Zona Rosa Adoption Center

Title: Customer Service and Pet Adoptions – Zona Rosa Adoption Center
Department: Lifesaving Programs
Reports to: Zona Rosa Pet Adoption Center Manager
Category: Hourly
Supervises: N/A

Job Purpose:

Perform all job responsibilities associated with day-to-day operations of the Zona Rosa Pet Adoption Center, including animal care, cash handling, retail merchandising, etc. Ensure the constant humane care and handling of all animals. Responsible for providing and maintaining excellent customer service in our pet adoption center and working as a team with other staff members and volunteers.

KC Pet Project Expectations of Employee:

-Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner.
-Provides welcoming service by greeting and assisting guests, and responding to guest inquiries to ensure excellent levels of customer service are maintained at all times, including in-person and telephone client service. Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
-Performs daily animal care, cleaning, feeding, medicating, interviewing potential adopters, and/or assists with transports to offsite boarding facilities.
-Educates potential adopters on responsible animal guardianship, animal care and local animal control ordinances.
-Conducts animal adoption interviews and assists/educates new adopters on topics such as basic animal behavior, positive training methods, vaccinations, microchips and other medical information and paperwork that needs to be covered with clients.
-Completes animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate in PetPoint, and schedules animals for surgery or veterinary appointments as needed.
-Solicits tax deductible financial donations from guests and assists with acknowledging and putting away in-kind donations.
-Responsible for daily cash handling, credit card transactions, retail center merchandising, pricing, and inventory restocking and letting appropriate personnel know when inventory levels are low.
-Responsible for actively engaging customers to increase donations and merchandise sales at our adoption center location and/or special events to help reach revenue goals and ensure new adopters have the necessary items they need for their new pets.
-Identifies any animal health problems and refer to management for proper care and treatment.
-Follows KCPP safety and cleanliness protocols and all health and security rules.
-Follows disease control procedures and completes cleaning of public areas daily and ongoing throughout the day to decrease biological risks to humans and other animals.
-Organize and maintain all materials necessary for adoptions of animals, including but not limited to applications, contracts, vaccination and rabies certificates, office supplies, and educational and promotional materials.
-Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
-Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
-Adheres to all KCPP organizational policies and procedures.
-Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
-Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
-May be required to drive shelter’s vehicle in performance of shelter business.
-Perform other duties as assigned.

Working Conditions: Work is performed at the Zona Rosa Pet Adoption Center. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.

Qualifications/Educational Background:

• 4 year college degree in a related field is preferred
• At least one year of experience in a customer service/retail sales environment is required.
• One year of experience in the care and handling of animals in a shelter, vet clinic, or boarding facility is highly desirable.
• Any combination of training and experience which demonstrates successful marketing, sales or management expertise and the knowledge and skills necessary for this position.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Customer Service and Pet Adoptions - Petco Adoption Center

Title: Customer Service and Pet Adoptions – Petco
Department: Lifesaving Programs
Reports to: Petco Pet Adoption Center Manager
Category: Hourly
Supervises: N/A

Job Purpose:

Perform all job responsibilities associated with day-to-day operations of the Petco Pet Adoption Center, including animal care, cash handling, retail merchandising, etc. Ensure the constant humane care and handling of all animals. Responsible for providing and maintaining excellent customer service in our pet adoption center and working as a team with other staff members and volunteers.

KC Pet Project Expectations of Employee:

-Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner.
-Provides welcoming service by greeting and assisting guests, and responding to guest inquiries to ensure excellent levels of customer service are maintained at all times, including in-person and telephone client service. Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
-Performs daily animal care, cleaning, feeding, medicating, interviewing potential adopters, and/or assists with transports to offsite boarding facilities.
-Educates potential adopters on responsible animal guardianship, animal care and local animal control ordinances.
-Conducts animal adoption interviews and assists/educates new adopters on topics such as basic animal behavior, positive training methods, vaccinations, microchips and other medical information and paperwork that needs to be covered with clients.
-Completes animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate in PetPoint, and schedules animals for surgery or veterinary appointments as needed.
-Solicits tax deductible financial donations from guests and assists with acknowledging and putting away in-kind donations.
-Responsible for daily cash handling, credit card transactions, retail center merchandising, pricing, and inventory restocking and letting appropriate personnel know when inventory levels are low.
-Responsible for actively engaging customers to increase donations and merchandise sales at our adoption center location and/or special events to help reach revenue goals and ensure new adopters have the necessary items they need for their new pets.
-Identifies any animal health problems and refer to management for proper care and treatment.
-Follows KCPP safety and cleanliness protocols and all health and security rules.
-Follows disease control procedures and completes cleaning of public areas daily and ongoing throughout the day to decrease biological risks to humans and other animals.
-Organize and maintain all materials necessary for adoptions of animals, including but not limited to applications, contracts, vaccination and rabies certificates, office supplies, and educational and promotional materials.
-Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
-Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
-Adheres to all KCPP organizational policies and procedures.
-Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
-Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
-May be required to drive shelter’s vehicle in performance of shelter business.
-Perform other duties as assigned.

Working Conditions: Work is performed at the Petco Pet Adoption Center. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals.

Performance Factors and Necessary Skills:

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.

• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.

Qualifications/Educational Background:

• 4 year college degree in a related field is preferred
• At least one year of experience in a customer service/retail sales environment is required.
• One year of experience in the care and handling of animals in a shelter, vet clinic, or boarding facility is highly desirable.
• Any combination of training and experience which demonstrates successful marketing, sales or management expertise and the knowledge and skills necessary for this position.
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Lead Shelter Veterinarian

Title: Lead Shelter Veterinarian
Reports to: Director of Shelter Operations
Category: Exempt
Position: Full Time, 40+ hours a week, including one weekend day per week and some holidays
Supervises: Shelter Veterinarians (direct supervision), Veterinary Clinic Manager and Technicians (indirect supervision)

Duties and Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides lead direction to other doctors and technicians responsible for following prescribed treatment and maintaining treatment records for animals brought to the shelter; ensures that the highest level of service and care are provided and that changes in animals’ conditions are recorded.

• Assists in the development and implementation of goals, policies, and procedures for the clinic; recommends changes in procedures as needed.

• Provides preventative treatments for infections, disease prevention and control, general health, parasite diagnosis and treatment, behavioral evaluations and modification, and dietary evaluations.

• Examines animals, evaluates animals’ health and performs veterinary medical and surgical procedures including vaccinations, prescribing and administering of medications, anti-parasite treatments, tests and lab work for infection, cruelty exams, necropsy, and specialty surgery.

• Performs surgical sterilization of dogs, cats and rabbits, including pediatric and high volume spay/neuter.

• Performs in-house inspections (Capacity for Care rounds) with shelter staff.

• Performs all necessary euthanasia according to established protocol.

• Establishes and maintains accurate medical records and drug use logs to standards of veterinary and sheltering practices; ensures that records are in order and complete.

• Ensures that all state and federal laws, state regulations, accepted standards, the practice of veterinary medicine, drug control, and animal care and handling are adhered to.

• Maintains up-to-date knowledge of shelter animal health protocols, surgical procedures and companion animal health issues, and efficient/effective/economical ways to save more lives.

• Builds effective relationships through positive interaction and communication with the community, volunteers and staff. Promotes positive relationships with volunteers, works well with staff and volunteers in the clinic, and requires all clinic staff to utilize, appreciate, and welcome volunteer support.

Additional Tasks and Responsibilities

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

• Assists in monitoring inventory and ordering of medical supplies and pharmaceuticals. Makes recommendations for medications and supplies that are within budget guidelines and suggests ways to save money in the veterinary clinic to help us save more animals.

Minimum Training and Experience Required to Perform Essential Job Functions:

Doctor of Veterinary Medicine degree from an accredited college or university and a minimum of 5 years of professional veterinary medical experience, preferably in an animal shelter setting.

Possession of a current license to practice veterinary medicine in Missouri is required. A license in the state of Kansas is preferred, but not required.

Environmental Adaptability

• Ability to work under often unsafe and uncomfortable conditions where exposure to environmental factors such as temperature variations, odors, toxic agents, violence, noise, wetness, and disease can cause discomfort and where there is a risk of injury.

• Tasks involve the ability to exert moderate but not constant physical effort, typically involving some combination of stooping, kneeling, crouching, and lifting, carrying objects and animals of moderate weight.

Knowledge/Abilities Required to Perform Essential Job Functions

• Ability to perform mid-level data analysis including the ability to audit, deduce, assess, conclude and appraise. Requires discretion in determining and referencing such to established criteria to define consequences and develop alternatives.

• Ability to provide technical and functional supervision, including scheduling, approving time off, providing technical training, and providing employee feedback.

• Ability to utilize a variety of advisory data and information such regulations, animal medical certificates, treatment/medical records, lab results, veterinary medicine manuals and textbooks, and general operating manuals.

• Ability to communicate orally and in writing with pet owners, staff, volunteers, the general public and animal control officers.

• Ability to apply principles of influence such as supervision, managing, leading, teaching, directing, planning, coordinating and controlling. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

• Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable.

• Knowledge of the principles and practices of veterinary medicine; especially as it relates to shelter medicine, the most current veterinary practice and techniques relating to the treatment of injured and ill animals, and animal diseases and their prevention, control and eradication.

• Knowledge of shelter animal health protocols, surgical procedures and companion animal health issues.

• Knowledge of Federal, County, State, City and local animal health laws and regulations, ASV guidelines, and AAHA certification requirements.

• Other duties as assigned.

Resource Coordinator

Title: Resource Coordinator
Department: Administration
Category: Hourly
Type of Position: Full Time
Supervises: N/A

Job Purpose:

The KC Pet Project Resource Coordinator plays a critical role in ensuring all resources of donated supplies are put away each day, maintained in an organized manner at the Main Shelter building, provides assistance in transporting supplies and adoptable pets to offsite adoption center locations, and brings back excess donations and supplies from offsite locations to be sorted and stored appropriately at the Main Shelter. MUST be highly organized, hate clutter, able to do a lot of physical labor, and be a go-getter that likes to keep moving every minute.

Essential Duties and Responsibilities:
• Organize in-kind donations brought in by the public, sorting, storing and maintaining donations in an organized manner and determining best use of items donated, including items donated and left in the shelter lobby, through Amazon deliveries, and dropped off at any of our adoption center locations.
• Assist visitors, corporate groups, adopters, volunteers, and other staff members bringing donations to the shelter. Help donors feel appreciated, offer to help unload all supplies for them, complete a donation form capturing donor information for all gifts, and ensure donor information about in kind and monetary gifts are safely stored and delivered timely to the shelter’s Administration Offices.
• Oversee storage of all our supplies at the main shelter and ensuring that managers know when items needed arrive.
• Assists in the receiving and distribution of shelter and retail inventory deliveries.
• Drive our transit van or other vehicles to deliver pets and supplies to offsite locations; bringing back, unloading and putting away donations and empty transport kennels.
• Manage all postal service, FedEx, and UPS deliveries at the main shelter. Ensure all deliveries are accounted for; distribute all boxes to appropriate parties. Ensure all donated items are accounted for, donor information collected and distributed, and items are put away in their proper locations.
• Take unusable items to Goodwill or recycling centers as needed.
• Help provide direction and support for volunteer groups coming to assist with organizational projects.
• Help ensure the shelter’s grounds are being kept neat and looking good for visitors. Review grounds daily for trash, or other items that need attention or maintenance. Provide feedback to Chief Administrative Officer for all maintenance issues identified.
KC Pet Project Expectations of Employee:
• Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and offsite locations.
• Treats animals humanely, with love and concern both on and off the job and transmit these values to others.
• Adheres to all KCPP organizational policies and procedures.
• Adheres to all KCPP safety policies and reports injuries to Director within 24 hours of injury.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
• Communicates regularly with their manager about departmental issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Participates in meetings with other KCPP personnel, including and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its lifesaving objectives.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• A willingness and enthusiasm for a continued state of learning regarding Animal Welfare.

Communication and Contact:
• Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside of KC Pet Project.
• Has tact and above average communication and customer service skills
• Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.
• Must be at least 21 years old, have a safe driving record and be able to qualify for coverage under KC Pet Project’s Vehicle Insurance.

Attendance and Dependability: Must be able to report to work at the scheduled time, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.

Working Conditions: Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching, animal handling, and restraint in an animal shelter-type setting.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Behavior and Enrichment Team Member

Title: Behavior and Enrichment Team Member
Department: Behavior and Enrichment
Reports to: Behavior and Enrichment Manager
Category: Non-Exempt

Job Purpose:

The role of the Behavior and Enrichment Team Member is to facilitate enrichment to animals in the care of Kansas City Pet Project to provide outlets for expression of natural behavior in order to reduce the impact of the stressful shelter environment, as well as to provide behavior assessments and develop behavior modification plans for at-risk animals to increase adoptability. Additional duties include providing behavior counseling to adopters as well as leading group classes. See below for more details.

KC Pet Project Expectations of Employee:

• Believes in the mission of the KC Pet Project and understands the lifesaving relationship between the main shelter and this offsite adoption center.
• Treats animals humanely, with love and concern both on and off the job, and transmit these values to others.
• Adheres to all KCPP organizational policies and procedures.
• Makes a good appearance, positive attitude, and have the ability to deal tactfully and effectively with the public.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Participates in meetings with other KCPP personnel and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its lifesaving objectives.
• Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
• A willingness and enthusiasm for a continued state of learning in regards to Animal Welfare.

Essential Duties and Responsibilities:

• Represent KC Pet Project in a professional, polite and enthusiastic manner.
• Displays exceptional levels of care and handling and an enriching environment for shelter dogs.
• Maintain KCPP’s safe handling protocols.
• Ensure adherence to the LIMA (Least Invasive Minimally Aversive) philosophy to handling and training.
• Participate in/lead the daily playgroup enrichment program.
• Participate in the execution of enrichment and arousal management programs.
• Participate in daily evaluation of dogs for correct pathway placement.
• Lead training classes.
• Create and implement behavior modification protocols for dogs with behavior challenges and provide ongoing evaluation of progress.
• Handle and restrain dog with handling sensitivities to assist medical staff in proving medical treatment when needed.
• Participate in decision making process for end-of-life consideration for dogs.
• Provide pre-adoption and post-adoption behavior counseling to potential adopters of dogs with behavior concerns (shy/fearful; jumpy/mouthy, resource guarding, etc.)
• Train and provide on-going support to volunteers that are assisting with behavior and enrichment programs.
• Maintain daily record keeping for dogs handled.
• Adhere to Missouri Department of Agriculture policies and actively work to maintain compliance.
• Perform other duties as assigned.

Working Conditions: Most functions will be performed at the KC Pet Project Main Shelter location. Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching, animal handling, and restraint in an animal shelter-type setting. Exposure to animals of all sizes and temperament.

Performance Factors and Necessary Skills:

• Ability to handle dogs of various social categories.
• Strong written and verbal communication skills.
• Strong organizational and analytical skills; being able to make decisions in an environment of competing priorities.
• Willingness to learn new things and be open to ideas.
• Ability to adjust to a changing population and conform to seasonal spikes in intake.
• Work with a multitude of personalities and working styles in the Staff, Volunteers, and Public
• Basic Computer Literacy (Microsoft Office, ability to learn PetPoint Database system, etc.).
• Ability to retain professional composure and multitask in a fast-paced, reactive environment.
• Excellent time management ability; able to juggle multiple deadlines and contradictory projects.

Qualifications/Educational Background:

• Training and experience which demonstrate successful dog handling skills, training, and behavior knowledge.
• Certification from IAABC, CCPDT, KPA, or other relevant animal behavior certifying organization, degree in animal behavior or other appropriate secondary education degree, or 1+ years of work in dog training/behavior fields preferred but not required.
• Exceptional customer service ability
• Possession of a valid driver’s license and driving record acceptable to the KCPP insurance carrier.

Time Required: 40+ hours a week, including 1 weekend shift. Some Holidays required.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Volunteer Program Internship

Volunteer Program Internship
Overview

KC Pet Project’s dedicated volunteers enable us to continue to save lives and expand the animal welfare services and resources we can offer. It would be impossible to fulfill the mission of KC Pet Project without our volunteers. Volunteers touch every aspect of our operations, and this work enables us to magnify our impact and save more lives. The KC Pet Project Volunteer Program manages all facets of a robust volunteer workforce and supports the operation of every department of the organization, from development to adoption services, veterinary services to community outreach, and everything in between!

Duties & Responsibilities
Interns will engage in a variety of areas including, but not limited to:
● Participating in community engagement, recruiting, and training new volunteers
● Ensuring a smooth workflow for volunteer onboarding
● Communicating with prospective and current volunteers
● Maintaining the volunteer database
● Preparing and analyzing volunteer reporting
● Providing guidance and supervision for volunteers
Requirements
● Passion for working with, and educating the public
● Excellent written and verbal communications, with the ability to represent the mission, goals, policies, and core values of KC Pet Project in a sincere and energetic manner.
● Ability to adapt, work collaboratively with a team, and solve problems proactively.
● Organizational skills
● Commitment to a high level of customer service
● Basic computer skills including email, Facebook, and Google Drive
This Internship may interest you if you are interested in the following fields:
Administration, Animal Sheltering, Business, Communications, Community Engagement/Education, Customer Service, Non-Profit Management, Operations, Program Management, Shelter Management

Internship Application Times
November 30th deadline for January 2020 – April 2020 Internship
March 30th deadline for May 2020 – August 2020 Internship

Please send letter of interest and resume to Alyssa.Willett@kcmo.org.

KC Pet Project offers internships for students currently enrolled in a two, or four year program, and individuals who have recently graduated with an associates or bachelors degree. These positions are unpaid. Interns will experience the wide diversity of the operations of an animal rescue organization, and put into action KC Pet Projects motto of, “Solutions Not Excuses”. Duties can be tailored to fit into different educational majors and professional interests as it is possible.
KC Pet Project staff can provide mentorship to interns in their professional capacities and gives interns hands-on exposure to Kansas City’s largest no-kill adoption facility. Interns should share our passion for animals, believe in our mission, and be self-motivated and driven for success. Interns will be asked to commit to a regular, mutually agreed upon schedule, for a minimum of 12 hours per week, and a four month term of service.
KC Pet Project interns are an extension of KC Pet Project employees and must follow all rules and guidelines that pertain to employment at KC Pet Project. We strive to create an environment for our interns which fosters ethics, learning and development while creating a deeper understanding and practice of community service.

Canine Care Team

KC Pet Project is seeking motivated, hardworking team members that are self-starters for our Canine Care Team. We are looking for people interested in working with our dogs and the public to make good adoption matches.
Responsibilities include handling and caring for dogs of all sizes and temperaments, providing excellent customer service to the public looking for new pets to adopt and completing the adoption process. Duties also involve retail sales of pet products.
Since this position entails working with dogs – candidates must be able to lift 50 lbs. and work in heat and cold. Must enjoy being a part of a team and willing to work hard making a difference for homeless pets in Kansas City.
This is a very busy, high volume open admission shelter caring for over 10,000 animals a year. Applicants may be asked to do an on-site working interview as part of their interview process.
No phone calls please. Please send your resume and information detailing why you feel your past work experience and work ethic would make you a great candidate for this position.
25 – 30 hours per week and may include one or both weekend days. Please include your availability and shift preferred.

Feline Care Team Member

KC Pet Project is seeking motivated, hardworking team members that are self-starters for our Feline Care Team. We are looking for people interested in working with our cats and the public to make good adoption matches.

Responsibilities include handling and daily care for cats and kittens and providing excellent customer service to the public looking for new pets to adopt.

Candidates must be able to lift 50 lbs. and work in heat and cold. Must enjoy being a part of a team and willing to work hard making a difference for homeless pets in Kansas City.
This is a very busy, high volume open admission shelter caring for over 10,000 animals a year. Applicants may be asked to do an on-site working interview as part of their interview process.

No phone calls please. Please fill out the employment form and information detailing why you feel your past work experience and work ethic would make you a great candidate for this position.

25 – 30 hours per week and may include one or both weekend days. Please include your availability and shift preferred.

We are currently hiring for a number of positions at our locations around the metro area.

Want to work for one of the most progressive, effective, and innovative no-kill animal shelters in the country? Do you believe in “Solutions, Not Excuses” when it comes to saving the lives of over 10,000 from our community? Join our team!

  • Winner of the Petco Foundation’s national 2018 Unsung Hero Award for our Director of Shelter Operation’s lifesaving work in our shelter’s parvovirus and panleukopenia ward.
  • Winner of a 2018 Maddie’s Hero Award from Maddies’ Fund for our CEO & Chief Lifesaving Officer, Teresa Johnson.
  • Winner of the first ever Paul Jolly Compassion Award in 2014 from the Petco Foundation for our compassion for animals that made a lifesaving difference in our community.
  • Winner of the ASPCA’s Community Engagement Award for 2014 as the shelter who best engaged their community in saving lives.
  • Named as Kansas City’s Best Nonprofit and Best Place to Adopt a Pet.
  • Made history in Kansas City by officially achieving “No-Kill” status within 6 months of taking over operations of the city’s municipal shelter in 2012 – becoming the 3rd largest open admission, No-Kill animal shelter in the United States, and creating the largest (and only open admission) No-Kill municipal animal shelter in the State of Missouri.

And we’re just getting started!  Our new state-of-the-art 54,000 sq. ft. Kansas City Campus for Animal Care – home to KC Pet Project – is currently under construction in Kansas City (scheduled to open in late 2019) located in Swope Park adjacent to the Kansas City Zoo, Starlight Amphitheater, and Lakeside Nature Center.